Delivery Policy From our warehouse to your home
Our Delivery Process
We take pride in our outstanding courier services and are able to achieve an easy and efficient delivery service all across Mainland UK. All orders over £60 will qualify for free economy delivery.
Orders under £60 to mainland UK from £5
Small packages eligible for Royal Mail will be sent 1st class @ £2
Next Day Delivery
Please note, next day delivery is an estimate. Whilst it is achievable 99% of the time, there are occasionally circumstances that may lead to delays which are outside of our control.
If you have experienced a delay, please use the tracking information sent to the email address you used during checkout.
If you would like next-day delivery, please place your order before 2pm as this is our courier cut-off point. For products that are tinted in-house, such as Renner, eicó and Sikkens, orders must be placed before 10:30am.
Please Note: Where items do not pass our quality check during packing, and no further stock is available, please expect a potential delay in receiving your order.
Items that are not in stock will take 3-5 days for delivery.
Click and Collect
Our Colchester depot is available for 'Click and Collect'. Simply place your order online and select 'Collection Only' at the checkout. We will then contact you as soon as your order is ready for collection. Please contact us beforehand if you would like to click and collect a Renner order as bespoke colours are produced at our Thetford depot.
AllFinishes Delivery Policy
Whilst you may request to leave your delivery in a safe place, please note this is at your own risk and AllFinishes are not liable for any losses occurred as this is out of our control.
Goods to residential addresses delivered by courier will usually arrive between 8am and 7pm. Goods being shipped to a business address will always be aimed to be delivered before 5pm.
Please do not arrange any labour to apply the products until you have physically received your whole order from us, and please ensure you open your package as soon as you receive it to check for any packing errors or discrepancies. If you find a product is damaged or has been sent out incorrectly, we will require the product returned to us first before we can send out any replacements (unless in the rare case the product has leaked and it isn't possible to return it, in this case photo evidence will be required before we ship out replacements).
Occasionally, circumstances beyond our control can unexpectedly delay your order, but if this is the case we will always let you know and keep you fully updated.
Free DeliveryAll orders over £60 qualify for free delivery. This is an Economy delivery service to UK mainland addresses when ordered by 2pm. There may be some delay and an additional surcharge for non-mainland UK postcodes, e.g. Scottish and Northern Irish addresses.
Where is my delivery?
Our warehouse is open Mondays-Fridays for despatching orders, if you have placed an order on Saturday or Sunday it will be despatched Monday via your chosen method of delivery.
Orders placed on Friday before the cut off time may be delivered Saturday for qualifying shipping methods, any that do not will be delivered on Monday or the next working day.
Please take into account that the warehouse is not open during bank holidays. Any orders placed after the cut off time will be despatched the next working day.
Any orders placed after the cut off time will be despatched the next working day.
Where do you deliver?
We deliver to addresses anywhere in the UK.
Which couriers do you use?
We use DPD for deliveries across the UK. Royal Mail will also be used for smaller packages.
Which days do you deliver?
We will deliver Monday-Saturday. Please note that Saturday delivery will incur a higher fee
What is considered a 'working day?'
Working days are Monday through Friday, excluding UK bank holidays.
Can I change my order?
Please contact us before 2pm if you need to make a change to your order.
How do I qualify for free shipping?
Allfinishes offers free delivery on items online for orders over £60. This great value for our online shoppers means it's easier than ever to start that DIY project.
* Free Shipping provides 3-5-day delivery on all items. Other shipping methods are available at checkout if you want your purchase delivered faster.
**FREE standard shipping and residential delivery on most orders over £60 made at Allfinishes.co.uk. Some exclusions apply. See product detail for free shipping eligibility. This offer is not valid on certain items containing weight and/or size shipping restrictions (details in item descriptions). This offer is valid on parcel and residential delivery only; it does not include express or expedited shipping. We reserve the right to change or end this offer at any time. Scotland & Northern Ireland — Please allow 3–5 business days for home delivery in addition to order processing time which varies by product.
***All returns are subject to Allfinishes standard return policy. Void where prohibited.