Delivery Policy From our warehouse to your home
Our Delivery Process
We take pride in our outstanding courier services and are able to achieve an easy and efficient delivery service all across Mainland UK. All orders over £60 will qualify for free economy delivery.
Orders under £60 to mainland UK
Economy delivery (3-5 working days) = £2.49
Next day delivery = £4.99
Next Day Delivery
Please note next-day delivery services will always be automatically requested with DPD when selected at the checkout and the majority of the time can be achieved, but unfortunately cannot be 100% guaranteed due to the COVID-19 situation.
If you would like next-day delivery, please place your order before 2pm as this is our courier cut-off point. For tintable products such as Renner, eicó and Sikkens, orders must be placed before 10:30am for the next-day service.
Please note longer delays are currently expected of up to 7 working days as a worst case scenario on certain Bedec products and longer for Liberon products. If you require a product urgently please contact us to check for lead times.
Click and Collect
Our Colchester depot is available for click and collection. Simply place your order online and select 'Collection Only' at the checkout. We will then contact you as soon as your order is ready for collection. Please contact us beforehand if you would like to click and colllect a Renner order as bespoke colours are produced in Thetford.
AllFinishes Delivery Policy
Whilst you may request to leave your delivery in a safe place, please note this is at your own risk and AllFinishes are not liable for any losses occurred as this is out of our control.
Goods to residental addresses delivered by courier will usually arrive between 8am and 7pm. Goods delivered to businesses addresses are always aimed to be before 5pm.
Please do not arrange any labour to apply the products until you have physically received your whole order from us, and please ensure you open your package as soon as you receive it to check for any packing errors or discrepancies. If you find a product is damaged or has been sent out incorrectly, we will require the product returned to us first before we can send out any replacements (unless in the rare case the product has leaked and it isn't possible to return it, in this case photo evidence will be required before we ship out replacements).
Occasionally, circumstances beyond our control can unexpectedly delay your order, but if this is the case we will always let you know and keep you fully updated.
Free DeliveryAll orders over £60 qualify for free delivery. This is an Economy delivery service to UK mainland addresses when ordered by 2pm. There may be some delay and an additional surcharge for non-mainland UK postcodes, e.g. Scottish and Northern Irish addresses.
Where do you deliver?
We deliver to addresses anywhere in the UK.
Which couriers do you use?
We use DPD for deliveries across the UK. Royal Mail will also be used for smaller packages.
Which days do you deliver?
We will deliver Monday-Saturday. Please note that Saturday delivery will incur a higher fee
What is considered a 'working day?'
Working days are Monday through Friday, excluding UK bank holidays.
Can I change my order?
Please contact us before 2pm if you need to make a change to your order.
How do I qualify for free shipping?
Allfinishes offers free delivery on items online for orders over £60. This great value for our online shoppers means it's easier than ever to start that DIY project.
* Free Shipping provides 3-5-day delivery on all items. Other shipping methods are available at checkout if you want your purchase delivered faster.
**FREE standard shipping and residential delivery on most orders over £60 made at Allfinishes.co.uk. Some exclusions apply. See product detail for free shipping eligibility. This offer is not valid on certain items containing weight and/or size shipping restrictions (details in item descriptions). This offer is valid on parcel and residential delivery only; it does not include express or expedited shipping. We reserve the right to change or end this offer at any time. Scotland & Northern Ireland — Please allow 3–5 business days for home delivery in addition to order processing time which varies by product.
***All returns are subject to Allfinishes standard return policy. Void where prohibited.